Terms of Service

Last updated: April 17, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Ashward Group LLC ("Company," "we," "us," or "our") governing your access to and use of VenueProof, available at venueproof.io (the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Description of Service

VenueProof is an event venue deposit protection and condition documentation platform. It enables venue managers and event professionals to document venue condition before and after events using photos, voice observations, and AI-generated comparison reports. The Service is intended to support damage deposit documentation, insurance claims, and professional client communication. VenueProof and its AI-generated reports do not constitute legal advice. Nothing in the Service should be relied upon as a legal conclusion — consult a qualified attorney for legal matters.

3. Subscriptions and Billing

VenueProof is offered on a monthly subscription basis. By subscribing, you authorize Ashward Group LLC to charge your payment method on a recurring monthly basis until you cancel.

  • Auto-Renewal: Subscriptions automatically renew each billing period at the then-current rate. No separate renewal notice is sent. You are responsible for canceling before the renewal date if you wish to discontinue.
  • Free Trial: New accounts receive a 14-day free trial with no credit card required. If a payment method is added and the trial is not canceled, the subscription begins automatically at trial end.
  • Cancellation: Cancel anytime from your billing settings. Access continues through the end of the current paid period.

4. Refund Policy

All subscription fees are non-refundable. We do not provide refunds or credits for partial billing periods, unused features, or unused access. If you believe you were charged in error, contact us at joel@ashwardgroup.com within 30 days of the charge for review.

5. AI-Generated Condition Reports

VenueProof uses AI (Anthropic Claude) to structure and analyze walkthrough data and generate before/after comparison reports. These reports are tools to support documentation — they are not legal determinations, expert assessments, or insurance adjudications. The accuracy of any report depends on the quality and completeness of data you input. Ashward Group LLC makes no warranty regarding the sufficiency of any VenueProof report for legal, insurance, or arbitration purposes. You are solely responsible for how you use reports generated by the Service.

6. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws
  • Upload content that is fraudulent, defamatory, obscene, or infringes third-party rights
  • Attempt to reverse-engineer, decompile, or extract source code from the Service
  • Resell or sublicense access to the Service without our written permission
  • Create false or misleading documentation records

7. Intellectual Property

The Service, its design, code, and content are owned by Ashward Group LLC and protected by applicable intellectual property laws. You retain ownership of your data (photos, venue records, event reports) and grant Ashward Group LLC a limited license to store and process that data solely to provide the Service.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ASHWARD GROUP LLC DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ASHWARD GROUP LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, FAILED DEPOSIT CLAIMS, OR UNFAVORABLE LEGAL OUTCOMES. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion. Upon termination, your right to access the Service ceases immediately.

11. Governing Law and Disputes

These Terms are governed by the laws of the State of Oregon, without regard to conflict of law provisions. Any disputes shall be resolved exclusively in the state or federal courts located in Oregon, and you consent to personal jurisdiction in those courts.

12. Changes to Terms

We may update these Terms periodically. Continued use of the Service after changes constitutes acceptance of the revised Terms.

13. Contact

Questions about these Terms: joel@ashwardgroup.com
Ashward Group LLC